> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkutm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach us and what to include for fastest resolution.

## Email

[hello@linkutm.com](mailto:hello@linkutm.com)

## What to include

Skip the back-and-forth - include up front:

<Steps>
  <Step title="Workspace slug">
    Visible in your URL: `app.linkutm.com/{slug}/...`. Include this so we can find your data fast.
  </Step>

  <Step title="What you tried">
    The action you took (clicked X, opened Y page, called API endpoint Z).
  </Step>

  <Step title="What you expected">
    One sentence is enough.
  </Step>

  <Step title="What actually happened">
    Exact error message in quotes. Screenshot if UI. cURL response if API.
  </Step>

  <Step title="When (with timezone)">
    Approximate timestamp + your timezone. Helps us correlate logs.
  </Step>

  <Step title="Browser / device (if UI bug)">
    Chrome 124 on macOS, Safari on iOS, etc.
  </Step>
</Steps>

## Example: a good support email

```
Subject: Cannot create link - "Short code already exists" but slug looks unused

Workspace: client-globex
Time: 2025-05-07 ~14:30 UTC
Browser: Chrome 124, macOS

Steps:
1. Navigated to /client-globex/links
2. Clicked New Link
3. Filled destination + UTMs, set custom slug "q2-launch"
4. Clicked Create

Expected: link created
Actual: "Short code already exists" error toast

I checked our workspace - no link with slug q2-launch exists.
Is it taken in another workspace? Can I see who has it?
```

## Response times

* **Standard support**: business-day reply.
* **Critical (tracking down or system error)**: best-effort same-day.

## Other channels

<CardGroup cols={4}>
  <Card title="Discord" icon="discord" href="https://go.linkutm.com/discord">
    Live community chat and support.
  </Card>

  <Card title="X / Twitter" icon="twitter" href="https://x.com/linkutm10761">
    Public-friendly questions and updates.
  </Card>

  <Card title="LinkedIn" icon="linkedin" href="https://www.linkedin.com/company/linkutm">
    Product news and case studies.
  </Card>

  <Card title="Facebook" icon="facebook" href="https://www.facebook.com/people/Linkutm/61583414725717/">
    Community page.
  </Card>
</CardGroup>