My short link isn't working
My short link isn't working
Possible causes:
- Slug typo. Compare what you typed vs the saved short code in linkutm.
- Wrong domain. You might be visiting the link on a different domain than it was created on. Check the full short URL on the link detail page.
- Reserved path. A small set of paths are reserved by the system (
api,health,docs). If your slug matches one of these, rename it.
My short link says it's expired
My short link says it's expired
The link has passed its expiration date. If a fallback URL is set, visitors are sent there instead. Edit the link and extend or clear the expiry date to restore the original destination.
Custom domain stuck on 'pending'
Custom domain stuck on 'pending'
- CNAME not pointing. Confirm your CNAME record matches the target shown in linkutm. - Cloudflare proxied. Set the record to DNS only (gray cloud), not proxied. - DNS propagation lag. Wait 5-30 min after changing DNS, then click Verify again. - TTL too high. Drop TTL to 300 before re-verifying.
UTM values get changed on save
UTM values get changed on save
Workspace UTM Rules are running. Default behavior:
- Force lowercase lowercases everything automatically.
- Space character replaces spaces with
_(or your configured character).
Validation error: 'Value contains prohibited term'
Validation error: 'Value contains prohibited term'
A workspace UTM rule has a banned substring (e.g.,
test, draft). Either
rename the value or remove the prohibited term from rules.Error: 'Link limit reached'
Error: 'Link limit reached'
Your workspace is at its maximum link count. Delete or archive unused links
to free up space. The workspace owner gets a warning email when approaching the limit.
Error: 'Domain or Template limit reached'
Error: 'Domain or Template limit reached'
Each resource type has its own maximum per workspace. Remove unused ones before adding new.
Error: 'Short code already exists'
Error: 'Short code already exists'
Short link slugs are unique across all of linkutm, not just your workspace. Pick a different slug or leave it blank to auto-generate one. A slug that belonged to a deleted link stays reserved for 30 days after deletion, then frees up automatically.
Click count is zero after testing
Click count is zero after testing
- Did the click actually resolve? Open the short URL in a private window. - Are you within the workspace’s retention window?
Analytics show fewer clicks than expected
Analytics show fewer clicks than expected
- Bots. Slack/LinkedIn/X fetch your URL once when you paste it for the
link preview. These show as referrers like
Slack,LinkedIn, etc. - Retention window. Each workspace has a retention window for click data; queries beyond it are silently clipped. - In-app browsers. iOS in-app browsers (Instagram, TikTok) sometimes don’t pass referrer; clicks count, attribution doesn’t.
Imported links from Bitly / Rebrandly / Short.io are missing
Imported links from Bitly / Rebrandly / Short.io are missing
Importer skips conflicts. Check the import result for
errors - each
conflict says which slug already exists. Rename the slug at source, then
re-import.Invite link says 'expired'
Invite link says 'expired'
Invites expire 7 days after sending. Resend from the Members page
(regenerates the token).
Can't accept an invite - 'sent to a different email'
Can't accept an invite - 'sent to a different email'
Sign in (or create the account) with the exact email the invite was addressed to. Email match is case-insensitive but must be the same address.