What to include
Skip the back-and-forth - include up front:1
Workspace slug
Visible in your URL:
app.linkutm.com/{slug}/.... Include this so we can find your data fast.2
What you tried
The action you took (clicked X, opened Y page, called API endpoint Z).
3
What you expected
One sentence is enough.
4
What actually happened
Exact error message in quotes. Screenshot if UI. cURL response if API.
5
When (with timezone)
Approximate timestamp + your timezone. Helps us correlate logs.
6
Browser / device (if UI bug)
Chrome 124 on macOS, Safari on iOS, etc.
Example: a good support email
Response times
- Standard support: business-day reply.
- Critical (tracking down or system error): best-effort same-day.
Other channels
Discord
Live community chat and support.
X / Twitter
Public-friendly questions and updates.
Product news and case studies.
Community page.