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Email

support@linkutm.com

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What to include

Skip the back-and-forth - include up front:
1

Workspace slug

Visible in your URL: app.linkutm.com/{slug}/.... Include this so we can find your data fast.
2

What you tried

The action you took (clicked X, opened Y page, called API endpoint Z).
3

What you expected

One sentence is enough.
4

What actually happened

Exact error message in quotes. Screenshot if UI. cURL response if API.
5

When (with timezone)

Approximate timestamp + your timezone. Helps us correlate logs.
6

Browser / device (if UI bug)

Chrome 124 on macOS, Safari on iOS, etc.

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Example: a good support email

Subject: Cannot create link - "Short code already exists" but slug looks unused

Workspace: client-globex
Time: 2025-05-07 ~14:30 UTC
Browser: Chrome 124, macOS

Steps:
1. Navigated to /client-globex/links
2. Clicked New Link
3. Filled destination + UTMs, set custom slug "q2-launch"
4. Clicked Create

Expected: link created
Actual: "Short code already exists" error toast

I checked our workspace - no link with slug q2-launch exists.
Is it taken in another workspace? Can I see who has it?

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Response times

  • Standard support: business-day reply.
  • Critical (tracking down or system error): best-effort same-day.

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Other channels

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Facebook

Community page.